CANCELLATION, REFUND, AND RIGHT OF WITHDRAWAL POLICY

1. Identification of the data controller

This website aequorspa.com is owned by Amapola Plus Group SL, with CIF B76729599, address in Adeje and customer service email contact @ aequorspa.com.

2. Reservations and Modifications

Date/time change: Users may request to reschedule their appointment at least 24 hours prior to the reserved time, subject to the center's availability. Valid channels: Changes or cancellations must be handled via email or WhatsApp.

3. Cancellation Policy and Penalties

Depending on the service contracted, the following criteria will apply in the event of cancellation by the client:

• Cancellation more than 24 hours in advance: 100% of the amount paid will be refunded, or a voucher for that amount will be issued.
• Cancellation with less than 24 hours' notice: A late cancellation fee equivalent to 100% of the service cost will be charged.
• No-show: If the client fails to attend the appointment at the agreed time without prior notice, they will forfeit 100% of the amount paid, or the service/package will be considered used.
• Late arrivals: If a client arrives late, the treatment duration will be reduced so as not to inconvenience subsequent clients, while the full price of the service remains payable.

4. Right of Withdrawal (legal exceptions)

• Provision of service: the client acknowledges and accepts that they will lose their right of withdrawal once the beauty treatment, massage, or spa service has been fully performed.
• If you have purchased a voucher or gift card without a fixed date, you have a period of 14 calendar days from the date of purchase to withdraw from the transaction, provided it has not been redeemed or used.

To exercise this right regarding unredeemed vouchers, please send an email to contacto @ aequorspa . com, including your details and order number.

5. Cancellations by the Center

If, due to force majeure or unforeseen technical issues, the center is unable to provide the service at the agreed date and time, the client will be notified as soon as possible and offered the following options:

• Reschedule the appointment for another date and time of your preference.
• A full (100%) refund of the amount paid, using the same payment method originally used.

6. Refund of the Amount

Approved refunds will be processed within a maximum of 14 calendar days from the confirmation of the cancellation, using the same payment method used for the initial transaction, unless expressly agreed otherwise.

7. Expiration and validity of vouchers and treatments

All treatments and gift cards purchased through our website are valid for 6 months from the date of purchase, unless a different period is expressly specified in the product or service details. Once this period has expired, the voucher or treatment will no longer be valid and cannot be redeemed.

Conditions of use: To enjoy the service, an advance reservation must be made at least 24 days in advance, subject to the center's availability.

Extension policy: If the client is unable to use their voucher within the 6-month period due to valid reasons, they may request an extension prior to the expiration date by contacting us via email. The extension is subject to service availability.

Cancellation of the voucher by the customer: the buyer has the legal right of withdrawal as set out in point 4 of this policy.